Voice intelligence tounderstand sentiment & emotion.
Velma is frontier model for real conversation - used by enterprises to fight fraud, ensure compliance, and protect users, and by developers to power more accurate real-time agents, transcribe noisy audio more reliably, or detect subtle vocal cues of deepfakes.
For enterprises.
No engineering required.
World’s #1 transcription,
deepfake detection, and more.
#1
40M+
25x
563124894
Meet Velma
#1 in accuracy. #1 in cost-effectiveness. Unlimited insights.
Most “voice AI” stacks treat audio like nothing more than words - transcribing what is said and handing the text to a language model.
Velma is different. It’s the first production Ensemble Listening Model (ELM): a voice-native model that understands conversations the way humans do - with full awareness of how something is said, not just what.
Velma is available as the engine behind Modulate's enterprise platform and as direct APIs for transcription and deepfake detection, with full voice analytics coming soon.
See how Velma outperforms LLMs.
Additionally, Velma is the #1 AI model in transcription accuracy and cost, deepfake detection and emotion recognition.
Why We Built Velma
AI Should Understand People
Not the other way around.
That belief shaped how we built Velma. Through our breakthrough research, we developed an entirely new AI architecture for voice – the Ensemble Listening Model – designed to understand conversations directly rather than reduce them to text.
Velma is the first production ELM, trained on hundreds of millions of hours of real conversations to capture nuance, emotion, and intent with unmatched accuracy. And we want Velma to be available to anyone, in every conversation - that's why Velma is available both as a developer API and as a fully managed enterprise team. Integrate at whatever layer makes sense for your team.
Audio analysis Dispute over missing delivery and refund
Awards and Certifications
What Can You Do With Voice Intelligence?
Get notified in real-time when moments of interest arise in conversations.
Power Voice Conversations
Give human or AI agents a set of digital ears that catch hidden meanings, cultural context, and emotional state.
Evaluate + Guardrail AI Voice Agents
Monitor AI agents like you monitor humans. Evaluate agent behavior, flag risky interactions, and maintain trust at scale.
Extract accurate transcripts
Emotions, deepfake signals, and more. Access Velma’s component models, each best-in-class in their own right, to accurately transcribe, analyze, or augment audio records in real-time, at industry-leading cost and accuracy.
Enrich Customer Experience
Improve quality, reduce attrition, and protect the customer experience.
Fight Fraud and Scams
Catch social engineering, coordinated attacks, and deepfake-driven manipulation before money is lost.
Bolster Community Safety
Safety at the speed of play. Built on real-time voice understanding in the most adversarial environments.
The Enterprise Voice Intelligence Platform
Voice intelligence powered by our frontier model.
Modulate’s enterprise platform is purpose-built to bring Velma into your workflows. Connect to your CCaaS, VoIP, telephony provider to intake audio and surface results. Analyze performance, monitor risk, and generate trustworthy insights without heavyweight ML operations.
Analyze
Ask questions of audio: summaries, topics, emotion, fraud signals, compliance risk, and more.
Monitor
Always-on detection for fraud, harassment, and misbehavior across human and AI conversations.
Act
Trigger workflows: alerts, escalation, reporting, and coaching.
Don’t Just Listen. Understand.
We’re building the understanding layer for every human and AI conversation.
Other AIs require people to speak like robots - slow, clear, and without emotion. Velma encourages you to be human. Speak naturally. We’ll keep up.
