Voice intelligence tounderstand sentiment & emotion.
Velma is the best AI model for understanding the true meaning of every conversation
20+ Million Minutes Analyzed Daily
#1
51%
25x
Meet Velma
Modulate’s Ensemble Listening Model (ELM)
Most “voice AI” stacks treat audio like nothing more than words - transcribing what is said and tossing that to a language model.
Velma is different. It’s a voice-native model built on a unique ensemble architecture, able to understand voice conversations in all their nuance. The results speak for themselves:
Additionally, Velma is the #1 AI model in transcription accuracy and cost, deepfake detection and emotion recognition.
Why We Built Velma
AI Should Understand People
Not the other way around.
That belief shaped how we built Velma. Through our breakthrough research, we developed an entirely new AI architecture for voice – the Ensemble Listening Model – designed to understand conversations directly rather than reduce them to text.
Velma is the first production ELM, trained on hundreds of millions of hours of real conversations to capture nuance, emotion, and intent with unmatched accuracy.
Audio analysis Dispute over missing delivery and refund
Awards and Certifications
What Can You Do With Voice Intelligence?
Get notified in real-time when moments of interest arise in conversations.
Enrich Customer Experience
Improve quality, reduce attrition, and protect the customer experience.
Power Voice Conversations
Give human or AI agents a set of digital ears that catch hidden meanings, cultural context, and emotional state.
Fight Fraud and Scams
Catch social engineering, coordinated attacks, and deepfake-driven manipulation before money is lost.
Evaluate + Guardrail AI Voice Agents
Monitor AI agents like you monitor humans. Evaluate agent behavior, flag risky interactions, and maintain trust at scale.
Bolster Community Safety
Safety at the speed of play. Built on real-time voice understanding in the most adversarial environments.
Ensure Compliance
Velma delivers structured reports, with a transparent breakdown of the logic behind every single decision.
The Only Voice Intelligence Platform
Voice intelligence powered by our frontier model.
Modulate’s enterprise platform is purpose-built to bring Velma into your workflows. Connect to your CCaaS, VoIP, telephony provider to intake audio and surface results. Analyze performance, monitor risk, and generate trustworthy insights without heavyweight ML operations.
Analyze
Ask questions of audio: summaries, topics, emotion, fraud signals, compliance risk, and more.
Monitor
Always-on detection for fraud, harassment, and misbehavior across human and AI conversations.
Act
Trigger workflows: alerts, escalation, reporting, and coaching.
Don’t Just Listen. Understand.
We’re building the understanding layer for every human and AI conversation.
Other AIs require people to speak like robots - slow, clear, and without emotion. Velma encourages you to be human. Speak naturally. We’ll keep up.
