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Modulate prepares platforms for regulatory compliance

With our Voice Intelligence Platform and our team's expert insight and knowledge, Modulate helps you unlock regulatory compliance.
Book a Compliance Consultation
USERS PROTeCTED

120 million

Hours of voice chat moderated

15 million

Moderator Actions Taken

10 million

Experts in online safety policy for any platform

The changing online safety and privacy regulatory landscape directly impacts platforms and games of all sizes. Modulate not only helps you fulfill their duty of care through proactive voice moderation, but our experts also support in fulfilling related requirements on transparency, risk assessment, managing user reports & appeals, and more.
Remove illegal content
ToxMod achieves 98%+ accuracy in identifying toxic and illegal activity in voice chat, including violent radicalization and child grooming, and prioritizes the worst behavior.
Improve transparency reports
Track key data like action rates, appeal rates, the accuracy of user reports, and the total number of harmful behaviors in the game.
Encourage positive play
Modulate helps develop accessible Codes of Conduct and provides guidance on thoughtful interventions that encourage users to be engaged without negativity.
Expedite report analysis
ToxMod helps studios cross-reference and validate user reports, helping moderation teams save time while ensuring your users get clear, prompt feedback.

Regulations

you should know

Digital Services Act

European Union

The Digital Services Act (DSA) is a European law designed to require online platforms to combat harmful and illegal behaviors and foster transparency across the industry.
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The DSA outlines a variety of obligations, with some of the most notable being a requirement of regular transparency reports to disclose the effectiveness of each platform’s moderation efforts; as well as banning users who repeatedly upload or share illegal content.

Effective Date

January 1, 2024

Potential Financial Impact

6% of annual revenue

Requirements

  • Transparency reports
  • Banning repeat toxic users
  • Prompt, transparent user reports and appeals process

How Modulate Helps

ToxMod can identify all the worst behavior across your platform, helping you stay compliant and genuinely improve your community experience.

Children's Online Privacy Protection Act

USA flag

United States

The Children's Online Privacy Protection Act (COPPA) imposes controls on online platforms that are targeted towards kids or have a lot of underage users.

Among other requirements, COPPA requires parental consent before platforms can process PII (personally identifiable information) of children under the age of 13. COPPA is designed specifically to protect children, and allows for looser interpretations when it’s in the best interest of the child.

"COOPA 2.0" is currently on the Senate floor and would extend these protections to teens as well.

Effective Date

April 21, 2000

Potential Financial Impact

$43,000 per impacted child

Requirements

  • Obtain parental consent for any data collected
  • Protect all collected data securely
  • Minimize data collected

How Modulate Helps

Modulate limits our collection of PII wherever possible, and we restrict all collected data to be used solely for moderation in to improve user safety. We're certified COPPA-compliant.

UK Online Safety Act

United Kingdom flag

United Kingdom

Several countries currently have Online Safety Bills implemented or under consideration. The UK’s Online Safety Bill requires platforms to proactively remove illegal content, provide expansive explanations in their terms of service regarding moderation practices, and limit the risk of underage users accessing adult or otherwise harmful content.

Effective Date

October 26, 2023

Potential Financial Impact

10% of annual revenue

Requirements

  • Proactively remove illegal content
  • Limit children from accessing dangerous content
  • Enable transparent reporting and appeals flows

How Modulate Helps

ToxMod proactively monitors conversations across the ecosystem and provides a categorized, prioritized list of the worst harms back to your team, allowing you to engage with the most severe content first.

eSafety Industry Codes

Australia flag

Australia

Australia's Online Safety Bill created the eSafety Commission, an office solely devoted to enforcing online safety standards.

The eSafety Commission is empowered to publish "Industry Code" expectations for a variety of industries, including game developers. The Industry Code relevant to games was initially rejected and is now being reworked to require more proactive efforts by platforms.

Effective Date

January 23, 2022

Potential Financial Impact

Variable, at eSafety Commission's broad discretion

Requirements

  • Automated tools to reduce harmful content like CSAM
  • Robust reporting options for users

How Modulate Helps

ToxMod can ensure studios become aware of illegal content even if players don’t report it, and can also augment player reports with substantially more context to help platforms take action efficiently and consistently.

Code of Practice for Online Safety

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Singapore

The Singapore Code of Practice for Online Safety is a set of guidelines aimed at promoting safe and responsible online behavior. It outlines measures for online service providers to prevent and combat harmful content and activities on their platforms while ensuring user privacy and freedom of expression.

Effective Date

July 18, 2023

Potential Financial Impact

S$1 Million fine, plus S$100,00 per day

Requirements

  • Minimize exposure to CSAM and terror content proactively
  • Respond to user reports in a timely manner
  • Transparent updates to reporting users about actions taken

How Modulate Helps

ToxMod's proactive moderation technology helps studios surface CSAM and terror content in near real-time, and connects with player report systems for speed & transparency.

Book a Compliance Consultation

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