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The Hidden Threat of Voice: Why Phone Scams Are Costing Consumers More Than Ever
Voice Intelligence
for Financial Institutions
Save More.
Protect Better.
At Any Scale.
Voice-Native, Real-Time Security Solutions for Financial Platforms
Voice communication is central to financial services, but fraudsters are evolving faster than legacy defenses can keep up. Modulate’s voice intelligence technology is purpose-built to safeguard your customer conversations—detecting fraud, abuse, and manipulation in real time, without compromising privacy or performance.
Detect Abuse, Harms & Harassment
- Catch harassment, threats, and abusive language in thousands of concurrent voice conversations between customer service agents and customers.
- Empower trust & safety operations teams with actionable, real-time intelligence to intervene in seconds.
- Moderate peer-to-peer voice chat in marketplaces and VR shopping spaces.
- Protect customer support and CX staff from verbal harassment.
- Improve customer safety while maintaining user freedom and privacy.
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Intercept Scammers and Fraudsters
- Identify scam attempts happening on platform voice calls by instantly recognizing risky linguistic patterns, urgency cues, emotional manipulation, and more.
- Receive immediate notifications of attempted social engineering and fraudulent conversations.
- Prevent customer and organizational financial losses and reputation damage by detecting and stopping scams before they escalate.
- Detect scammers posing as company representatives or support agents.
- Monitor high-risk customer service or transaction calls for fraud attempts.
- Alert fraud analysts or customer service managers in real time.
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Why Modulate for Banks, Fintechs, and Online Retailers?
- We go beyond typical transaction monitoring, payment screening, and other reactive prevention.
- Integrates easily into customer support lines, online marketplace apps, community hubs.
- Built for high-volume voice data, with industry-leading cost efficiency.
- Detect scams and fraud faster than ever before
- Protect users and staff from harmful interactions
- Improve response times and reduce operational strain
- Foster trust and safety as a competitive advantage
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USERS PROTeCTED
120 million
Hours of voice chat moderated
15 million
Moderator Actions Taken
10 million
Use cases
Banking
Safeguard customer accounts and transactions with real-time voice analysis, recognizing clients who have been scammed or abused as well as actual fraudsters to help you prevent financial loss for your most vulnerable customers.
Insurance and Credit Card Providers
Recognize fraudulent insurance claims or attempts to cancel valid charges by recognizing the inconsistent stories, deceptive intent, and other indicators of fraud.
Gig Economy
Safeguard your platform, workers, and users from abuse, including identity theft and fraudulent transactions. VoiceVault's real-time analysis detects social engineering attempts during customer support calls or in-app voice communications, maintaining trust and security in the platform.
Freight and Logistics
Protect against high-value fraud attempts, including account takeovers and social engineering tactics used to obtain sensitive pickup information.
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