Modulate Expands ToxMod Platform with New Features to Further Protect Online Communities and Beyond

‍SOMERVILLE, MA – Wednesday, October 16, 2024 – Modulate, the prosocial voice intelligence company, today announced significant new features for its groundbreaking ToxMod platform. ToxMod, the world’s most advanced proactive voice moderation solution, has empowered community teams in gaming, social platforms, and other online environments to protect users from toxic behavior. To-date, Modulate’s ToxMod technology has moderated over 160 million hours of voice data, helping customers take 80 million+ moderator actions against harassment and toxicity. With the addition of Prosocial Behavior Detection, integrated text moderation, and phone number anonymization features, ToxMod expands its reach and impact to more industries like delivery, ride-share, gig work, social platforms, and more.

ToxMod is trusted by global leaders like Activision, Riot Games, and Rec Room to protect millions of users from harassment, toxicity, and harmful behavior in real-time. The new features build on Modulate’s mission to create healthier and safer communities, delivering even more comprehensive solutions to combat toxicity and reward positive behavior.

“We're thrilled to announce these new features for ToxMod,” said Carter Huffman, CTO and co-founder of Modulate. “Our goal has always been to create safer, more inclusive ways for people to connect with each other. With text moderation and even the ability to protect phone calls, we’re broadening the scope of which conversations we can protect – and with our new prosocial categories, we’re able to help uplift and reward good behavior as well.”

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New Features of ToxMod Include:

‍Prosocial Behavior Detection  

ToxMod not only identifies harmful behavior but now offers ProSocial Detection, allowing organizations to recognize and reward positive or prosocial behavior. This feature helps developers build incentives for encouraging kindness and positive community interaction, delivering a powerful tool in the ongoing battle against online toxicity.

‍Integrated Text Moderation  

In addition to its industry-leading voice moderation capabilities, ToxMod now supports text chat review as well as voice, with an expanded moderation console supporting both coming soon. This comprehensive approach provides developers with an end-to-end moderation platform that monitors voice and text, offering seamless integration for holistic community safety management.

Confidential Connect

As Modulate expands beyond gaming, it is now offering a feature called Confidential Connect, to bring greater voice safety to industries like delivery services, ride-sharing, and customer service, where phone interactions are frequent. Confidential Connect will eliminate the need for customers and workers to exchange personal phone numbers, safeguards privacy, and significantly reduces the risk of harassment or unwanted contact. The feature will also enhance safety by monitoring calls for harmful interactions providing immediate alerts so companies can act swiftly to protect their employees and users. Furthermore, Confidential Connect can provide detailed evidence of risky incidents, allowing organizations to thoroughly document and manage liability. 

“Our Confidential Connect feature is a game-changer for industries that rely on phone interactions," said Mike Pappas, CEO and co-founder of Modulate. "Not only does it protect personal information, but it also ensures that companies can take proactive steps to prevent harmful interactions before they escalate, building trust and demonstrating to workers and customers that their privacy and well-being are top priorities.”

As Modulate continues to grow its footprint and impact in the gaming sector, bringing in new customers like ThirdVerse, Trass Games, Sava Studios, Squido, and more in 2024, ToxMod is poised to expand into new industries, from gaming to gig work, customer service, and beyond. With these latest product advancements, Modulate reaffirms its commitment to providing cutting-edge solutions that elevate the health and safety of all online and offline communities.

To learn more about Modulate and ToxMod, visit https://www.modulate.ai.

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About Modulate  

Modulate builds prosocial voice technology that combats online toxicity and elevates the health and safety of online communities. ToxMod, Modulate’s proactive voice moderation platform, empowers community teams to make informed decisions and protect their users from harassment, toxic behavior, or more insidious harms — without relying on reports. ToxMod is proven to reduce exposure to severe toxicity by 50% or more, decreasing churn while increasing player retention and engagement. Modulate’s advanced machine learning frameworks have helped customers like Activision, Riot Games, Rec Room, Schell Games, and many more to protect tens of millions of users against online toxicity and ensure safe and inclusive spaces for everyone.

Visit Modulate at modulate.ai to learn more, and follow Modulate on LinkedIn and X.

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