Real-Time Voice Fraud Detection at Scale

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Protect Your Business from Voice-Based Fraud

In today's digital economy, fraudsters are increasingly turning to voice channels to exploit vulnerable individuals and businesses. VoiceVault recognizes financial malfeasance live as it occurs, offering real-time mitigation with unparalleled scalability and transparency.

Conversational Understanding for Financial Security

Unlike existing tools which rely on recognizing suspicious phone numbers or other obvious trends, VoiceVault securely listens directly to conversations, using its sophisticated conversational intelligence to recognize the telltale signs of fraud, scams, abuse, and other malfeasance - and offering the would-be victim real-time guidance and support to navigate the risk.

The Only Voice Fraud Detection Solution That Scales

VoiceVault is powered by Modulate's Voice Intelligence Platform, enabling us to process millions of conversations at a fraction of the normal cost without compromising on accuracy or speed. We're not just another fraud detection tool – we're your around-the-clock fraud prevention solution.

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Use cases

Banking

Safeguard customer accounts and transactions with real-time voice analysis, recognizing clients who have been scammed or abused as well as actual fraudsters to help you prevent financial loss for your most vulnerable customers.

Insurance and Credit Card Providers

Recognize fraudulent insurance claims or attempts to cancel valid charges by recognizing the inconsistent stories, deceptive intent, and other indicators of fraud.

Gig Economy

Safeguard your platform, workers, and users from abuse, including identity theft and fraudulent transactions. VoiceVault's real-time analysis detects social engineering attempts during customer support calls or in-app voice communications, maintaining trust and security in the platform.

Freight and Logistics

Protect against high-value fraud attempts, including account takeovers and social engineering tactics used to obtain sensitive pickup information.

Protects Every Dollar

Secure your finances with VoiceVault's real-time voice intelligence. AI-powered fraud, scam, and abuse detection, with compliance-ready features for multiple industries.

Real-Time

Instantly identifies and escalates suspicious conversations for immediate action, transforming voice channels from vulnerabilities to secure assets.

Scalable

Built to process millions of simultaneous conversations, VoiceVault achieves cost reductions of up to 100x compared to traditional manual review methods.

Deep Analysis

Advanced AI interprets conversational context, tone, emotional cues, and intent across 18+ languages, delivering unparalleled accuracy in fraud detection.

Why Choose VoiceVault?

Conversational Intelligence: We're the only provider that can directly recognize manipulative conversations and intervene in real-time to protect you and your users.
Unmatched Scale: Our Voice Intelligence Platform is designed to smoothly scale, supporting clients on everything from a few hundred to tens of millions of conversations simultaneously.
Proactive Prevention: Shift from post-incident recovery to real-time fraud prevention.
Regulatory Compliance: Protect yourself from liability while aligning with evolving AI transparency and reporting requirements.
Resource Optimization: Reduce costs and manual workloads and focus your team on high-priority tasks.

How VoiceVault Works

VoiceVault listens in real time, identifying and prioritizing risky conversations. It quickly categorizes interactions based on severity, flagging high-risk issues to ensure swift attention and preventing escalation.

VoiceVault dives deeper into flagged interactions, analyzing stress, urgency, and deceit through emotion, prosody, and content analysis. It looks for patterns and behaviors related to fraud, scams, or abuse, detecting subtle risks that might otherwise be overlooked.

VoiceVault escalates risky conversations automatically in real time, enabling you to run additional validations, loop in a trained agent, or take other actions to mitigate risk. It integrates smoothly with existing systems, enabling quick, non-disruptive fraud prevention.