The Power of Voice-Native AI: Why Purpose-Built Outshines Generalized Models
Protects Frontline Workers and Customers
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Elevate Safety and Experience Through Proactive Voice Chat Moderation
Built on Modulate’s Voice Intelligence Model, ToxMod is your frontline solution for moderating conversations in real-time, promoting a healthier workplace, and improving customer experience. From last-mile delivery and rideshare apps to food & beverage delivery and meetup platforms, ToxMod improves both safety and experience through proactive detection.
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Key Features
Real-Time Moderation
Immediate analysis and response to toxic behavior as it occurs.
Advanced Machine Learning
Beyond simple keyword detection, ToxMod understands context, tone, and intent.
Privacy-Preserving Technology
User conversations are analyzed with the utmost respect for privacy, ensuring a balance between safety and personal freedom.
Scalable Solutions
From small communities to platforms with millions of users, ToxMod scales to meet your needs without compromising performance.
Voice-native
ToxMod was born to understand all the nuance of voice. It goes beyond transcription to consider emotion, speech acts, listener responses, and much more.
INTELLIGENT
ToxMod becomes an expert in your game's code of conduct and escalates what matters most with high priority to your team.
SECURE
All user data is anonymized and protected to ISO 27001 standards. Modulate will not sell or rent your data, ever.
PLUG-AND-PLAY
ToxMod ships with a variety of plugins for different combinations of game engine and voice infrastructure. You can integrate in less than a day.
FLEXIBLE
ToxMod provides the reports. Your Trust & Safety team decides which action to take for each detected harm.
DETAILED
Review an annotated back-and-forth between all participants to understand what drew ToxMod’s attention and who instigated things.
Why ToxMod?
Real-Time Moderation
Immediate analysis and response to toxic behavior as it occurs.
Advanced Machine Learning
Beyond simple keyword detection, ToxMod understands context, tone, and intent.
Privacy-Preserving Technology
User conversations are analyzed with the utmost respect for privacy, ensuring a balance between safety and personal freedom.
Scalable Solutions
From small communities to platforms with millions of users, ToxMod scales to meet your needs without compromising performance.
Use cases
Delivery & Ride Share Services
ToxMod offers a comprehensive moderation solution designed to ensure that every interaction on your platform contributes to a positive and inclusive community.
Gig Workers
Ensure customer safety by recognizing high risk phrases or conversations that may indicate a dangerous situation for gig workers and customers alike.
Customer Service Reps
Prevent volatile customer-to-rep phone interactions from escalating by proactively flagging key phrases and words that indicate agitation or displeasure.
How ToxMod works
ToxMod triages voice chat data to determine which conversations warrant investigation and analysis.
- Triaging is a crucial component of ToxMod’s efficiency and accuracy, flagging the most pertinent conversations for toxicity analysis and removing silence or unrelated background noise.
- Unlike text moderation, processing voice data is labor intensive and often cost prohibitive, necessitating accurate and reliable filtering.
Second, ToxMod analyzes the the tone, context, and perceived intention of those filtered conversations using its advanced machine learning processes.
- ToxMod’s powerful toxicity analysis assesses the tone, timbre, emotion, and context of a conversation to determine the type and severity of toxic behavior.
- ToxMod is the only voice moderation tool built on advanced machine learning models that go beyond keyword matching to provide true understanding of each instance of toxicity.
- ToxMod’s machine learning technology can understand emotion and nuance cues to help differentiate between friendly banter and genuine bad behavior.
Third, ToxMod escalates the voice chats deemed most toxic, and empowers moderators to efficiently take actions to mitigate bad behavior and build healthier communities.
- ToxMod’s web console provides actionable, easy-to-understand information and context for each instance of toxic behavior.
- Moderators and community teams can work more efficiently, allowing even small teams to manage and monitor millions of simultaneous chats.
Ready for enterprise
ToxMod provides best-in-class community health and protection services for AAA studios and indies alike
Enterprise-Grade Support
Modulate’s support team goes above and beyond the call of duty to support our customers. Modulate technical teams are available 24/7 to help address any critical issues in real-time.
Available in 18 Languages & Counting
ToxMod can distinguish real harms in multiple languages, and even keep track of context in mixed-language conversations.
Built-In Compliance Readiness
Modulate's team supports customers in writing clear Codes of Conduct, producing regular Transparency Reports, and conducting regular Risk Assessments.
Book a Demo
Learn how ToxMod can help you protect your community and empower your community and moderation teams.
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