.png)
Elevate Safety and Experience Through Proactive Voice Chat Moderation
Built on Modulate’s Voice Intelligence Model, ToxMod is your frontline solution for moderating conversations in real-time, promoting a healthier workplace, and improving customer experience. From last-mile delivery and rideshare apps to food & beverage delivery and meetup platforms, ToxMod improves both safety and experience through proactive detection.
.png){kind=small}
KEY FEATURES
Real-Time Moderation
Immediate analysis and response to toxic behavior as it occurs.
Advanced Machine Learning
Beyond simple keyword detection, ToxMod understands context, tone, and intent.
Privacy-Preserving Technology
User conversations are analyzed with the utmost respect for privacy, ensuring a balance between safety and personal freedom.
Scalable Solutions
From small communities to platforms with millions of users, ToxMod scales to meet your needs without compromising performance.
Voice-Native
INTELLIGENT
SECURE
PLUG-AND-PLAY
.png)
FLEXIBLE
DETAILED
Why ToxMod?
Protect What Matters
ToxMod offers a comprehensive moderation solution designed to ensure that every interaction on your platform contributes to a positive and inclusive community.
Enhanced Safety
Immediate detection and intervention for serious threats, keeping your community safe and your platform trusted.
Prevent User Churn Due to Toxicity
Create safer spaces that attract new users and retain them by safeguarding against harmful interactions.
Enhance Platform Reputation
Commit to a safer user experience, establishing your platform as the preferred choice for digital interaction.
Compliance and Legal Risk Mitigation
Stay ahead of legal regulations with proactive moderation that mitigates risks before they escalate.
Compatible with
Twilio & Agora
USE CASES
Delivery & Ride Share Services
Protect both drivers and customers from harm by detecting anger, harassment, or threats happening over phone or voice conversations.
Gig Workers
Ensure customer safety by recognizing high risk phrases or conversations that may indicate a dangerous situation for gig workers and customers alike.
Customer Service Reps
Prevent volatile customer-to-rep phone interactions from escalating by proactively flagging key phrases and words that indicate agitation or displeasure.
How ToxMod works
First, ToxMod triages voice chat data to determine which conversations warrant investigation and analysis.
- Triaging is a crucial component of ToxMod’s efficiency and accuracy, flagging the most pertinent conversations for toxicity analysis and removing silence or unrelated background noise.
- Unlike text moderation, processing voice data is labor intensive and often cost prohibitive, necessitating accurate and reliable filtering.
Second, ToxMod analyzes the the tone, context, and perceived intention of those filtered conversations using its advanced machine learning processes.
- ToxMod’s powerful toxicity analysis assesses the tone, timbre, emotion, and context of a conversation to determine the type and severity of toxic behavior.
- ToxMod is built on advanced machine learning models that go beyond keyword matching to provide true understanding of each instance of toxicity.
- ToxMod’s machine learning technology can understand emotion and nuance cues to accurately differentiate between a simple dispute over the phone and a serious threat
Third, ToxMod escalates the voice chats deemed most toxic, and empowers moderators to efficiently take actions to mitigate bad behavior and build healthier communities.
- ToxMod’s web console provides actionable, easy-to-understand information and context for each instance of toxic behavior.
- Moderators and community teams can work more efficiently, allowing even small teams to manage and monitor millions of simultaneous chats.
Ready for enterprise
ToxMod provides best-in-class community health and protection services for gig economy platforms of all sizes
Modulate technical teams are available 24/7 to help address any critical issues in real-time.
ToxMod can identify harms in 18 languages, and even keep track of context across languages.
We support customers in producing clear Codes of Conduct & transparency reports.
Book a Demo
Learn how ToxMod can help you protect your community and empower your community and moderation teams.
